Overview

I'm just a customer of Crucial. But I'm also an IT guy with 17 years of experience in computers and systems. I have worked for some technology companies in Spain, and also for pharmaceuticals companies deploying their IT solutions and their IT strategy.

This blog is about how after 17 years of working with computers, components, peripherals and software of every brand, with plenty of support calls, returns of defective units, hundreds of hours dealing with buggy  products, for the very first time I've felt treated like an idiot and so pissed by a supplier that I've decided to not let it go and tell my story to everyone. That supplier is Crucial, a division of Micron.

Crucial Warranty is not warranty at all and their return service is negligent to say the least. Even their website support forms don't work as they should. Support people is as kind as in other companies, but seems to be too linked to internal procedures that finally they cannot do what they are supposed to do: bring solutions. Acceptable solutions.

This blog's purpose is double: of course it will allow me to vent my frustration with the way I have been treated by Crucial, but I also pretend to warn future Crucial customers of what they can expect from that company and its products, based on my experience.

My intention is to write the blog as a one-time story, so once the story will be told there will be no new entries. But if, like me, you are also an unsatisfied Crucial customer and want your story published here, I offer you this space to do so. Just contact me through the comments form with a contact email, and I will email you back.

Finally, if you think of buying a Crucial product I won't tell you not to do so, you are free. But I suggest you read this short story so you cannot say you wasn't warned when things start to go wrong with this company. And it is probably that they will go wrong. Just look at their support forums, specially the Warranty subforum... and I assure you that not every complain is there. A thread that I started to complain of the warranty conditions was removed, and also were removed some answers I posted trying to help other forum users that were asking why the support service didn't answer their RMAs authorization and how they could contact support. My post were removed because moderators said they were "not relevant". In a forum supposed to be the place to talk about Crucial products warranty and the procedures for using such a "warranty", they find "not relevant" to talk about why you're not satisfied with the options they gave you to solve a problem with a product with 16 months left of warranty, or ask why the return service people hasn't contacted you after you filled the RMA authorisation request tow week ago. I find that questions very relevant to the topic, "Crucial Products Warranty", and that's why I decided to write the story here, because here they cannot exercise censorship any longer.